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FAQs
Shipping Info
Please note: we are currently only accepting orders from the US, international orders will be accepted soon!
Shipping time for will vary depending on shipping address and chosen speed, but in general US orders should take 2-7 business days.
Shipping to Canada generally takes less than 15 business days.
Shipping to European, UK and other international addresses take between 7 – 15 business days. In some rare cases, it can take up to 21 business days for international orders.
Returns, Exchanges & Refunds
We do not accept returns or exchanges as all items in our store are handmade to your order specifications.
Placing an order on our site means that you understand and accept this policy.
We will do everything we can to make sure that you are happy with your order, if you have any issues please do reach out.
We operate a mockup service, when this item is added to your order, we will not create your items until we have your approval of the designs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We don’t currently operate exchanges.
Refunds
If we issue you a refund, it will be to the same payment method that you used to place the order. It can take up to 10 business days for the funds to be returned.
Production Times
All items are handmade-to-order, and require 2-5 business days for production (time period before shipping). Orders of 5+ banners may need a bit more time.
Personalization
Personalization options vary for each item in our store. Generally, you can choose the fabric and text color. Depending on the item, you may customize one or two lines of text, and some products allow for longer quotes or more lines of text.
The available options for each product are clearly indicated with the text fields above the ‘Add to Cart’ button. Our collection features a wide range of designs, each with its unique set of customization possibilities.
Order issues / getting help
We’re sorry to hear that you’ve encountered an issue with your order/product. Please reach out using the form below and we’ll do our best to help you!
If it’s an issue with the print or product, please send us over a photo of the issue to makethisyou@uncommontee.com
Handmade?
Yes! Every item in our store is handcrafted with care, made-to-order unless specified otherwise. This approach not only opens up a world of personalization options for you but also aligns with our commitment to environmental sustainability. By creating items on demand, we significantly reduce waste, ensuring that each product is as unique as it is eco-friendly.
Furthermore, we take pride in the local craftsmanship of our products. Each item in our store is meticulously printed and/or crafted right here in the USA, specifically in North Carolina. While some materials are globally sourced, all customization and printing are expertly completed in our North Carolina facility, ensuring a blend of international quality and American craftsmanship.