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FAQs

Shipping

Shipping time for will vary depending on shipping address and chosen speed, but in general US orders should take 2-7 business days.

Shipping to Canada generally takes less than 15 business days.

Shipping to European, UK and other international addresses take between 7 - 15 business days. In some rare cases, it can take up to 21 business days for international orders.

Returns

Our products are uniquely handcrafted per order, making them non-refundable and ineligible for returns or exchanges.

To ensure your satisfaction, we offer a mockup service. You can preview a digital mockup of your items design before production, giving you confidence in your choice.

We're committed to our customers' happiness. Every purchase includes a 30-day warranty. If your item arrives with a fault or develops one that is not from user error within this period, we'll replace it free of charge.

Production Time

 All items are handmade-to-order, and require 2-5 business days for production (time period before shipping). Orders of 5+ banners may need a bit more time.

Personalization

Personalization options vary for each item in our store. Generally, you can choose the fabric and text color. Depending on the item, you may customize one or two lines of text, and some products allow for longer quotes or more lines of text.

The available options for each product are clearly indicated with the text fields above the 'Add to Cart' button. Our collection features a wide range of designs, each with its unique set of customization possibilities.

Order Issues

We're sorry to hear that you've encountered an issue with your order/product. Please reach out using the form below and we'll do our best to help you!

If it's an issue with the print or product, please send us over a photo of the issue to makethisyou@uncommontee.com

Are your items actually handmade in the USA?

Yes! Every item in our store is handcrafted with care, made-to-order unless specified otherwise. This approach not only opens up a world of personalization options for you but also aligns with our commitment to environmental sustainability. By creating items on demand, we significantly reduce waste, ensuring that each product is as unique as it is eco-friendly.

Furthermore, we take pride in the local craftsmanship of our products. Each item in our store is meticulously printed and/or crafted right here in the USA, specifically in North Carolina. While some materials are globally sourced, all customization and printing are expertly completed in our North Carolina facility, ensuring a blend of international quality and American craftsmanship.

 

Can't find your answer?

We've tried to answer every question here, however please reach out if you can't find an answer to your question! We'll get back to you in 24-48 hours!

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