All products are unique and hand produced to order, therefore, they are non-refundable and cannot be returned or exchanged.

We believe in doing right by our customers and want you to be completely satisfied with your purchase. For this reason all items come with a 30 day warranty. If any items arrive faulty, or a fault arises within those 30 days, then we will provide you a replacement at no cost to you.

We are not responsible for incorrectly provided customer information that results in lost or misdirected shipments. You are also responsible for all personalization information that you supply us with, including spelling. We use your text and/or photos exactly as you give them to us.